• 02
  • June

An example of a person being called by creditors for a debt they don't actually owe was written about in a recent column in the Los Angeles Times. The column by David Lazarus discusses the case of a woman who continued to be billed by the phone and Internet company months after she died. The woman's daughter-in-law had wanted to set up high-speed Internet service at her mother-in-law's house because she was fighting breast cancer and was confined to her home, and she was hoping her mother-in-law could have a connection with the outside world through the Internet.

The daughter-in-law says that there were problems with setting up the service and months later it still was not working. When the mother-in-law passed away, the service still had not been set up. The service was ordered with the daughter-in-law's credit card and she canceled the services a few days after her mother-in-law died. A few months later, however, she was still receiving bills for the services for over $100. When she told the company that her mother-in-law had died, they still apparently did not get the message because, soon after, they turned the bill over to a collection agency and the daughter-in-law started getting calls from creditors.

Eventually, with the help of the columnist publicizing her story, Verizon took a second look at the issue and decided to cut her bill down. She again reminded the company that services were never provided and finally Verizon agreed to waive the entire bill.


Verizon continues billing customer months after death (Los Angeles Times)